Managed Services

NXS Managed Services can help transform the role of IT in your business. Instead of seeing technology as a cost center, you can flip the equation with an environment that works to actively drive success for your business.  

NXS Managed Services Keep IT Under Control!

The complexities of today’s business technology require teams of experts who will ensure its success. Imagine what it would be like to instantly have a world-class IT team working for you with predictable costs. That is what you get with NXS. Instantly gain access to the technology that can increase revenue, decrease costs, improve productivity, and enhance customer experiences – along with the experts to manage it and keep your data secure and protected. 

No IT team, little team, big team – we’ve got your back!

Whether you outsource your entire IT department or need more expert hands and tools to support your existing team, you can trust NXS to make sure your employees’ technologies are running smoothly so your business can achieve ultimate productivity.  

How we Manage IT ?

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We Understand Your Business

We work together with you to understand what is critical to your business and what keeps you up at night. Then we develop a plan to give you peace of mind. 

 

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We Work Together

Keep your IT Team focused on more strategic initiatives. We can automate your most common administrative tasks, and our engineers can handle the rest to keep your IT team focused on what matters—We become an extended family to your organization. 

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We Provide Unmatched Services

Getting awesome service is how your organization will change from the support experience you were used to into a brand-new day of quality support. 

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We Keep IT Simple

We make IT Services a breeze for anyone to handle. Special Matter Experts (SMEs) are at your fingertips to answer your questions. Get the answers that you need, when you need it, at an affordable, fixed low monthly fee.

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We Solve Problems Before They Happen

With proper analysis and planning, we can prevent problems from ever occurring. Anticipating and solving technology problems is just what we do.

 

 

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We Provide the Right Technology

Every business is different, but choosing technologies is never an issue, as we only provide you with choices that we know is right for your business.

NXS Ops Base Services

ESSENTIAL

  • NXS Customer Portal

  • Managed Solutions Tickets Logging & Tracking 

  • Managed Solutions Asset Tracking

  • Managed Solutions Software Licensing and Subscription Tracking

  • Managed Solutions Hardware Warranty/End of Life Tracking

  • Managed Solutions Knowledge Base (KB)

  • Managed Solutions Hardware RMA Management 

  • Managed Solutions Configuration Change Logs 

  • Managed Solutions Health Checks, Upkeeping & Maintenance

  • IT Best Practices Reviews and NXS Solutions Updates

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Advanced

  • NXS Customer Portal

  • Managed Solutions Tickets Logging & Tracking 

  • Managed Solutions Asset Tracking

  • Managed Solutions Software Licensing and Subscription Tracking

  • Managed Solutions Hardware Warranty/End of Life Tracking

  • Managed Solutions Knowledge Base (KB)

  • Managed Solutions Hardware RMA Management 

  • Managed Solutions Configuration Change Logs 

  • Managed Solutions Health Checks, Upkeeping & Maintenance

  • IT Best Practices Reviews and NXS Solutions Updates

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Premium

  • NXS Customer Portal

  • Managed Solutions Tickets Logging & Tracking 

  • Managed Solutions Asset Tracking

  • Managed Solutions Software Licensing and Subscription Tracking

  • Managed Solutions Hardware Warranty/End of Life Tracking

  • Managed Solutions Knowledge Base (KB)

  • Managed Solutions Hardware RMA Management 

  • Managed Solutions Configuration Change Logs 

  • Managed Solutions Health Checks, Upkeeping & Maintenance

  • IT Best Practices Reviews and NXS Solutions Updates

+ Show all options

We offer comprehensive plans that range from helping you keep track of your environment to fully outsourced IT, or we can help you manage specific solutions that require more advanced skills.

NXS Ops Base Services
ESSENTIAL ADVANCED PREMIUM
NXS Customer Portal
Managed Solutions Tickets Logging & Tracking
Managed Solutions Asset Tracking
Managed Solutions Software Licensing and Subscription Tracking
Managed Solutions Hardware Warranty/End of Life Tracking
Managed Solutions Knowledge Base (KB)
Managed Solutions Document Management
Managed Solutions Hardware RMA Management
Managed Solutions Configuration Change Logs
Managed Solutions Health Checks, Upkeeping & Maintenance
IT Best Practices Reviews and NXS Solutions Updates
NXS Ops Support Services
Incident/Problem Support Included Hrs./Month - Remote/On-Site UNLIMITED UNLIMITED UNLIMITED
Support/Change Request Included Hrs./Month - Remote/On-Site 1 3 5
Additional Remote Support/Change Request Price 25 OMR/Hr 20 OMR/Hr 15 OMR/Hr
Additional On-Site Support/Change Request Price 45 OMR/Hr 40 OMR/Hr 35 OMR/Hr
Carryover Unused Hours (Expires In 15 days) -
Overrun Unused Hours (Hrs. Percentage limit) - 25% 40%
NXS Ops Support SLA
SLA Package Included BRONZE SILVER GOLD
Support Availability 8x5 8x5 24x7
Response Time Within (Hrs.) 4 2 1
Plan Within (Hrs.) 8 4 2
Resolved Within (Hrs.) 24 12 6
SLA Goal 95% 95% 95%
Starting Price (Monthly)* 45 OMR 95 OMR 145 OMR

*Managed Services pricing can vary in many ways and is based on the number of workstations, users, network devices and servers we are supporting. This table gives you a starting price but is flexible depending on your environment.

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*Managed Services pricing can vary in many ways and is based on the number of workstations, users, network devices and servers we are supporting. This table gives you a starting price but is flexible depending on your environment.